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Monday, 18 December 2006 |
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Here is a list of some error codes that you may encounter while registering our products: - -3001: General connection failure. Be sure you are connected to the Internet when registering. You may need to disable firewalls and bypass proxy servers as the program must connect to our registration servers during registration.
- -3002: Registration server connection failure. Be sure you are connected to the Internet when registering. You may
need to disable firewalls and bypass proxy servers as the program must
connect to our registration servers during registration.
- -3003: Problem updating registration engine. Be sure you are connected to the Internet when registering. You may
need to disable firewalls and bypass proxy servers as the program must
connect to our registration servers during registration.
- -25000: Unknown activation ID. Try entering your name and serial number EXACTLY as provided. We recommend using copy-and-paste.
- -25001: Unknown serial number. Try entering your name and serial number EXACTLY as provided. We recommend using copy-and-paste.
- -25002: Serial number mismatch. Try entering your name and serial number EXACTLY as provided. We recommend using copy-and-paste.
- -25003: Blacklisted serial number. Perhaps your serial numbers is being used by software pirates? Contact us if you get this error code.
- -25004: Invalid order status. Perhaps a problem with your payment, or the order has been voided. Contact us if you get this error code.
- -25005: Activation limit. Our software is officially licensed for use on only one computer, though we have relaxed the activation limit to allow use on two computers (e.g. work and home, or desktop and laptop). Please do not abuse this feature. Please contact us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
to resolve issues related to the activation limit.
- -25006: Unknown activation key. Try entering your name and serial number EXACTLY as provided. We recommend using copy-and-paste.
- -25007: Hardware mismatch. The software has already been registered on another computer. Contact us if you need to remove a registration from an old computer.
- -25008: Invalid activation key. Try entering your name and serial number EXACTLY as provided. We recommend using copy-and-paste.
- -25009: Non-unique serial number. The software has already been registered on another computer. Contact
us if you need to remove a registration from an old computer.
- -25011: Permissions problems with /Library/Application Support/MindVision folder. Make sure your user has write permissions on this folder and any files within this folder. Learn more here.
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